Our in-house consumer engagement team fielded more than 89,000 contacts in 2021.
It is important to provide consumers with the information they need to determine which products meet their nutritional needs.
The accuracy of nutrition-label panels is critical to ensure our products are delivering the expected dietary needs of our consumers. We operate an ongoing internal nutrition-label verification program to ensure nutrition-fact-panel information is accurate. We also provide nutritional information on our product websites to give consumers easy access to this important product information.
Product labels are developed by our team of highly trained technical label experts. This team has decades of industry experience in label development in accordance with mandatory and voluntary labeling elements.
We manage our labeling and formulation controls through integrated software systems, which maintain profiles and specifications of all ingredients, as well as the associated suppliers. These systems are designed to identify all allergens (e.g., milk, wheat, soy, peanuts, tree nuts, eggs, fish, crustacean shellfish); sensitive ingredients (e.g., sulfate, MSG); country of origin; supplying plant location; date of purchase; nutrition information; and other detailed specifications. All elements of these systems are maintained through a working relationship with our suppliers.
Our in-house consumer engagement team, another excellent resource for consumers, is available to provide information and answer questions via mail, phone, email and social media. In 2021, this team fielded more than 89,000 contacts.