Our in-house consumer engagement team fielded more than 111,000 contacts in 2018.
It is important to provide consumers with the information they need so they can determine what products meet their nutritional needs and prepare them safely.
Nutrition label panel accuracy is critical to ensure our products are delivering the expected dietary needs of our consumers. We operate an ongoing internal nutrition label verification program to ensure all nutrition panel information is accurate. We also provide nutritional information on our product websites to give consumers easy access to this important product information.
All product labels are developed by our team of highly trained technical label experts. This team has decades of industry experience in label development in accordance with mandatory and voluntary labeling elements.
We manage our labeling and formulation controls through an integrated software system, which maintains profiles and specifications of all ingredients, as well as the associated suppliers. This system is designed to identify all allergens (e.g., milk, wheat, soy, peanuts, tree nuts, eggs, fish, crustacean shellfish); sensitive ingredients (e.g., sulfate, MSG); country of origin; supplying plant location; date of purchase; nutrition information and other detailed specifications. All elements of this database are maintained through a working relationship with our suppliers.
Our in-house consumer engagement team is another excellent resource for consumers and is available to provide information and answer questions via mail, phone, email and social media. In 2018, this team fielded more than 111,000 contacts.